Refund policy
Returns and Refunds Policy
At Pictidigital, we want you to shop with complete peace of mind. If for any reason you're not fully satisfied with your purchase, you can request a return within 30 days of receiving your order.
Return requirements
To be approved for a return, the product must meet the following conditions:
- Unused and in the same condition in which it was received.
- In its original packaging.
- Accompanied by the receipt or order number.
How to request a return
To start a return, contact our customer support team at:
Important: Please don't send any product back before receiving our instructions. Once your request is approved, we'll tell you how to return it.
Unless the item has a manufacturing defect, arrived damaged, or you received the wrong product, return shipping costs are the customer's responsibility.
Damaged items or incorrect orders
We recommend checking your order as soon as you receive it.
If the product arrives damaged, is defective, or is different from what you ordered, contact us within 7 days of delivery by emailing:
Please include:
- Your order number.
- A description of the issue.
- Photos of the product.
- Photos of the packaging you received.
Our team will review your case and, if applicable, send a replacement or issue a refund at no extra cost.
Non-returnable items
We do not accept returns of:
- Used products or products showing signs of use.
- Products damaged through improper use.
- Gift cards.
- Products bought during special promotions, clearance, or final sales, unless they have a manufacturing defect.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different product, please request a return of the item you received first and, once approved, place a new order.
Right of withdrawal (European Union)
If your order was shipped to a European Union country, you have 14 calendar days from receiving your order to exercise your right of withdrawal, without having to give a reason.
To do so, the product must be:
- Unused.
- In perfect condition.
- In its original packaging.
- Accompanied by the receipt.
Refunds
Once we receive and inspect the returned product, we'll let you know the outcome.
If your return is approved, the refund will be issued automatically to your original payment method within 10 business days.
Depending on your bank or payment provider, it may take a few extra days for the refund to appear in your account.
If 15 business days have passed since your refund was approved and you still haven't received it, email us at:
Pictidigital satisfaction guarantee
At Pictidigital, we design tools to support your child and your family in everyday life.
If for any reason the product doesn't meet your expectations, we'll be happy to help you find the best possible solution.
Your satisfaction and your family's well-being are our top priority. 💚